Returns

HairXSolutions.com will gladly accept returns within 21 days from the date of the shipping. All products must be in sellable condition and in their original packaging,

After you receive a RA#, from us you will have 10 calendar day to get it shipped off. You will need to provide us with the tracking number via a copy of the receipt.

Commercial Hair:

Any types of commercial hair, wigs, human and synthetic hair, hair extensions, etc., they can only be returned for store credit or exchange. Commercial hair can only be return, as stated, if the hair is in the same condition as new. If the braiding hair is stretched out or unraveled, then we cannot accept it for any type of return.

All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that will customer service will be able to send to the customer a return authorization number.

We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason. This would include combs, brushes and anything that has bristles.

 

  • We do not refund shipping charges. Unless it was determined we made the error.
  • All authorized returns are subject to a 20% restocking fee.
  • All unauthorized returns are subject to a 30% restocking fee.
  • 50% restocking fee will be applied for all refused and unclaimed orders.
  • Refund or credit will be issued within 21 days of your return being received.
  • We cannot accept any returns without the return authorization number being on the top of the box
  • Each order is only valid for a one-time exchange.
  • If the item/s was/were sent wrong to you, we will provided you with a prepaid label. Please be advised the exchange or refund can be processed only after the package has been delivered back to our facility.
  • We recommend you secure your package with delivery confirmation and signature

 

Damages

Customers are strongly not advised to dispose of items before contacting our customer service team for our procedure. If item/s are disposed, we are not responsible to offer an exchange or refund.

We will do everything possible for customers to receive orders on time and in perfect condition.

We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper company damages your products during transit, we can help you to open the claim on your behalf.

What constitutes damage:

  • Cracked jars and bottles
  • Jars and bottles contents are spilled out
  • Broken items.

Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.

We appreciate your understanding in this matter.

 

Cancellation Policy

If you cancel your order BEFORE it has shipped, you will be assessed a cancelation fee of 15% before credit is issued. All orders are automatically processed on our secure merchant processer and sent for shipment as soon as they are placed. During the process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

To request an order cancellation, contact us by email at info@hairxsolutions.com, Put Cancellation in the subject so that it alerts us. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.

The order which is REFUSED AT DELIVERY will be assessed all of the applicable fees listed in our Return Policy – including restocking, cancellation and other applicable fees.

For any shipments returned to us due to a bad address, refusal upon delivery there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.

 

Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email us to request an exchange. The items must still fall under the guidelines of the Return Policy.

  • Customer will be responsible to contact our customer service, via email at info@hairxsolutions.com. and request an exchange.
  • Customers are responsible to cover any shipping fees when sending a package back to our return address.
  • We will not charge any restocking fees for exchanges. However, customers are responsible for paying a re-shipping fee costs.

 

Each returned item must be preauthorized. Please email us at info@hairxsolutions.com for your Return Authorization Number (RAN). You will get a response within 24 – 48 hours.

 

Refused and Unapproved Returns

Any refused package is subject to a 50% Restocking Fee. For any shipments returned to us due to a bad address, refusal upon delivery, there will be an additional shipping and handling charge of 30% to your order subtotal minus any applied discount. Shipping and handling charges are non-refundable.

If you provide an incorrect address to ship and we need to reroute your package, UPS rerouting fee is $15.00. International and the Post Office shipments cannot be rerouted.

All unapproved returns are subject to 50% restocking fee. Unapproved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise cannot be sold again. Unapproved is also whey you do not contact us for a RA#.

Credit for returns OR EXCHANGES will be issued after your merchandise is received AND TAKES ON THE AVERAGE 4-10 DAYS depending on when we received the merchandise back, please be patient and rest assured that all will be processed in a timely manner.

 

HairXSolutions.com refund policies on appliances:

Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, Clippers, Trimmer, all things with a cord, etc.) can be exchanged for replacement or other merchandise within 30 days of receipt of original shipment. (Product MUST be un-used, in perfect condition, packaging, merchandise, etc.)

For sanitary health concerns, we only accept the return for refund of liquid/powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase, we will gladly exchange your order within 30 days of receipt

If your appliance becomes defective within 30 days of purchase, we will replace the appliance for you. After 30 days, all appliances are covered under the manufacturer’s warranty (All of our appliance manufacturers offer from 1-3year warranty, so you always have your piece of mind). Please make sure to register your appliance with the manufacturer so that you are able to get the warranty.

– You will need the packing list that came with your order and the credit card used to make the purchase.

– Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.

– Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned missing any part, items, items defaced or damaged will not be eligible for a refund or return.

– To obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.

– Credit will always be issued to the same card to which item/s were charged.

To receive a return authorization from us for a defective appliance covered under the manufacturer’s warranty, please contact us via e-mail at info@hairxsolutions.com requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.

 

Product Eligibility

– Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.

– Odor Free (Any odors on the product will render the product not approved)

– Items not eligible for exchange: Special Orders, Final Sale Items, Clearance.

– If the product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

 

Credit Cards/Debit cards

If it is necessary to cancel an order placed with a debit card, we do not have any way of “canceling” or “releasing” an authorization. Only your bank can do this. The authorization will eventually expire and the “hold” on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.

All prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.

 

Policy Date:

We will apply the policies that were effective at the time of purchase.

 

Disclaimer:

We reserve the right to correct any typo or error in information in pricing or information. We are committed to be fair.